“Nothing but praise for this company. It was a referral from another plumbing group who was very busy at that time. I have used Heron plumbing in the past so i knew they were as good as some of the other groups i have used. Adam from Heron called first to let me know he was on his way. Arrived as promised & fixed the leak that was causing the main issue. To be honest, he was very thorough making sure what he had replaced & what he explained what he had fixed was secure & presented no”
Public evidence profile · Checked August 2026
Heron Plumbing Ltd
Trust Score
29out of 100
29 out of 100, with a caution: newest review we found is from July 2020. Weigh that age against the score.
- Rated 4.3 from 7 reviews
Newest review July 2020
How this score is worked out
Rating4.3 / 5
Review volumeLow · 7
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say20.7 of 62.5
Independent checks0 of 25
Track record8.8 of 12.5
See the independent checks
- Licences and credentials0 of 12.5
- Ways to reach them0 of 12.5
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.3out of 5
Customers often mention
5 stars4
4 stars2
3 stars1
2 stars0
1 star0
Where these reviews are published
- NoCowboys7 reviews · 4.3 avg
Highlights
“Harley come and did the job. He rung before turning up to let me know he was on his way. He was professional and friendly. Did a great job and cleaned up after himself. I would highly recommend this company.”
“Talked to Bianca?? in the office who was polite and helpful booked in our job but recommended us to contact my power company as I had not hot water - apparently the power can turn the power off to our hot water cyclindar (ripple control??) to save on a call our fee - she was right that was the problem. A mth later my daughter broke our toilet seat and I called heron plumbing again darren came round and fixed it - as they have a minimum call out of 1hr he then asked if there was anything else”
Detailed reviews
We have recently moved to a block of units in Parnell and when we noticed a leak from the air conditioning unit Heron Plumbing were recommended by a member of the residents' committee as having worked on the roof of the building previously. Heron told me I would have to ensure it was a dry day before their plumber arrived as if it was wet when he got to us, he would not be able to go onto the roof but I would still be charged the call out fee of $115. I thought this was a bit steep but
Heron Plumbing were easy to contact and actually completed the job (gas water heater service and cap-off of old gas heater) before they initially thought they could get someone round. The person on site was professional and friendly and I would use him again without hesitation. On this aspect, their service was excellent. However, I was invoiced for substantially more than I estimated (2.25 hrs, being standard 1 hr callout, plus 1.25 hrs). I didn't have an exact idea of the time it had taken
Around 15 minutes to check out my hot water cylinder and tell me the problem was probably electrical and the charge for 1.25 hours. I realise from the account that there is a minimum service charge, but for a senior citizen, it is a bit steep.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked August 2026
Your own checks
What to check before you hire
Worth checking yourself
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Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
In New Zealand, most plumbing and drainlaying work, and all gasfitting, is restricted to licensed tradespeople. Check the person doing the work holds a current licence on the Plumbers, Gasfitters and Drainlayers Board public register before you hire.
Check the PGDB registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Heron Plumbing Ltd before you contact them.
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Common questions about Heron Plumbing Ltd
Is Heron Plumbing Ltd a legitimate business?
Heron Plumbing Ltd has 7 independent public reviews, rated 4.3 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Heron Plumbing Ltd?
Heron Plumbing Ltd has 7 public reviews, averaging 4.3 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Heron Plumbing Ltd's reviews are genuine?
Heron Plumbing Ltd's 7 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
How long has Heron Plumbing Ltd been trading?
Heron Plumbing Ltd has been reviewed on public sources since 2011.
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