Waste Management NZ Limited

Waste Management clearly say on their website and we were advised by friends and the Bunnings man who sold the flexibin bag that it takes more like the 10 days than the 5 when they say "5-10 working days" for Auckland customers. Knowing this I booked pick up when it was half full so we could fill it up over the next two days and then still be ready to go one day early. Waste Management picked up my bag half full 2 days after booking it which is not the 5-10 working days promised.

WM gives satisfactory service once you can get past the atrocious website and lousy online customer service.<br />I first used them a few years ago and at that time found the website and phone assistance easy enough to use. I signed up for a year's green waste collection, which was carried out regularly and satisfactorily for a reasonable price.<br />This year I approached the site again with very different results. Information on the website is now fragmented, contradictory and incomplete. For

Ordered a bin online. Had a crew set up to fill it. It never showed up despite paying for it online. Promised delivery the following Friday - same thing happened. Eventually arrived on the Tuesday but could only half fill it as planned help wasn't available. Useless.

Do not use this company for residential wheelie bin services.<br />They are useless.<br />They will not remove the bin unless there are no cars in front of it on the kerb. We have placed numerous complaints and emails and photos about how the bin was accessible but their customer services team did not do anything about the problem. We left the bin in front of a fire hydrant and they still could not empty it.<br />The bin was not serviced at least once a month.<br />Their service is and customer service is one