“I would like to take this opportunity to pass on my thanks to your company and in particular Gareth for a job well done in a truly professional and customer focused way Well done for keeping us informed as to timing and minor delays plus explaining what was happening Truly a pleasure to have you do the work for us”
Public evidence profile
McDermond Plumbing & Gasfitting Ltd
Newest review we found is from August 2017.
No Trust Score yet
- Rated 3.9 from 40 reviews
Newest review August 2017
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
3.9out of 5
Where these reviews are published
- NoCowboys40 reviews · 3.0 avg
Highlights
“Prompt and professional. These folks are great and would highly recommend. I had them look at my leaky roof. They gave me an honest assessment - I can get some more life out of my ageing roof - then quick as a wink, they also did some repairs to shore things up for the near term. Very pleased with the friendly service.”
“We have used McDermond Plumbing & Gasfitting for not only our plumbing and gas work but also for the roofing and drainage side of the business as well. The team is helpful from the Lorriane taking the call to Tony and his team arriving to do the guttering work we needed done sooner than later. We would highly recommend this company and their team of excellant tradespeople and will be calling them again in the future.”
Detailed reviews
These are the individual reviews we hold for McDermond Plumbing & Gasfitting Ltd, including the highlights above. The 40 headline total is the review volume reported across public review sources.
I had taken a day off work to sort a blocked drain and the plumber I'd booked didn't show and wasn't calling back so I rang McDermond. They did come (Late) but did unblock my drain for which I am grateful.
I didn't give permission to Nick, the roofing manager to carry-on work on my site for plumbing issue but he did. He made false statement saying I've giving him the permission, and charging me $300ish for it. I also asked him a favor to dig a 0.2m thin layer of soil and then send me the foundation photo which he didn't put the soil back. He now charge me for site visitation and a hour of work.
After using this company for many years, previously without fault, we were very disappointed with their service for the last job which was far more substantial in both size and cost. We requested a quote to replace all our cold water piping (after a leak caused by notoriously faulty Dux pipe from the 80s). The job was quoted as a 2 plumber 3 day job. We paid the 50% deposit requested and the job began the next week. The job took 16 days over the next 3 weeks , usually with one plumber on
I spoke to some one in the office who turns out not to be a plumber A sales guy Told him what I wanted a insinkerator removed and piping put in and the washing machine was leaking he quoted me $180 .00 for one hours work and the parts but wasn't sure on washing machine part might be $50 or so depending what was wrong He would have all the parts with him Plumber turned up 1/2 hour late and no parts wasn't sure what the job was so had to get the parts and said he wouldn't charge me for that time
Terrible experience. DO NOT Recommend. UNRELIABLE . Very poor communication. Very slow to return phone calls and needed chasing on several occasions to get a tradesman to attend.. Eventually sent round a 'leak detection' person who did not find my leak and did not solve my problem but they still expect THEIR INVOICE TO BE PAID. They did not followup after their 'expert' attended and I was left wondering what was to happen next. More phone calls etc etc. . A very frustrating experience.
Read the other 10 detailed reviews on this pageShow fewer reviews
This has been the worse experience ever. I called these guys at 11pm on Friday night - a guy called Gareth came & immediately sighed when he came in, clearly did not want to be there. He stayed for one hour to try to find the fault & he advised that it was a water care problem - water meter was leaking. Was not followed up at all by anyone & in the end I had to get another plumber in to do the job & repair it - it was water leaking from galvanised pipe in front of house! Gareth
I was very let down by McDermond. A plumber was sent to my place early one morning, he was 15 mins late and the company called to say he would be at my place shortly. 45 mins later I was still waiting with no phone call from the company, and I had no time left and had to leave for work, very late! Another day I left work early to meet a plumber who came to fix my tap, but he had the wrong tap, he blamed the office person and she blamed him. One of the plumbers charged me for the time he was
I have repeatedly used this business over the last 10 years to the tune of probably around 20k worth of work. The work itself is fine and I have no complaints. The billing / efficiency is woeful. I live offshore and have repeatedly asked for invoicing via email. I have asked for this numerous times (in relation to every job attended, in advance, so they cannot claim to be unaware of this requirement before undertaking the work). This has been communicated both in writing and via telephone.
Fantastic service from Tony from the roofing dept. Set up an appointment to get a quote to check and fix my roof leak, and as it turned out, he was able to diagnose and fix the problem right on the spot. Very knowledgeable, explained what was very highly likely causing the leak after taking some roof tiles off. Rectified very promptly, friendly fellow, all done within an hour. And that was when I thought I needed to get the job booked in for another day. Oh - and unlike many trades people, he
disappointed because they claimed that the toilet cistern was cracked during the time they were taking it off, but they did not mention about it at the time at all. they only quoted for it after which meant that we would have to spend an additional 400 odd $ for the job. replied to this quote by email but did not get a response. had a lot of commmunication before that , but after we complained , nothing.
We are very disappointed at the plumbing service. We had problem with the hot water in the shower, the plumber came and identified the problem that our regulator is broken and quoted us $280 plus labour for replacing a new regulator. We only replaced the regulator a few months ago, therefore, it is still under warranty. We contacted the manufacturer, they brought their own plumber, it turned out that the regulator is perfectly fine. We called the office and asked to speak to the plumber as the
Big job required - new storm water needed to be run to road approx. 44m. Ian came on site to get details to quote. Had to chase up quote about 3-4 times. Finally got quote, verbally accepted and had on site meeting within days with McDermond and other contractors. Agreed start date came and went and we could not make contact with anyone relating to the job. Approx 2-3 weeks after work should have commenced, sub-contractor came to site to look at job and starting saying the job would need to
Disappointing service last two calls. Can no longer highly recommend this company. Have used McDermond for a number of years and always excellent knowledgeable and friendly service. Special mention Sharon in the office and Daniel who came and repaired our limiting valve last month. He took the time to explain everything clearly and simply.
The serviceman was extremely pleasnat and helpful. Would highly recommend!
Herb came and quickly sorted gas connection. When refiring gas water cylinder noted leak in water cylinder. Called office and arranged for plumber to attend who fixed problem before lunch on the same day. Great efficient service saving me time organizing this myself.
From customer reviews
What customers consistently say
Recurring themes from 34 customer reviews on NoCowboys.
Customers who keep coming back: “I have repeatedly used this business over the last 10 years” · NoCowboys, 22 Jan 2015
“They could be on the job within half an hour.” · NoCowboys, 5 Jul 2011
“The response time in an emergency was better than anticipated” · NoCowboys, 22 Oct 2009
“Marvellous firm, Usually drop everything and come to us 24/7.” · NoCowboys, 18 Oct 2009
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
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Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
In New Zealand, most plumbing and drainlaying work, and all gasfitting, is restricted to licensed tradespeople. Check the person doing the work holds a current licence on the Plumbers, Gasfitters and Drainlayers Board public register before you hire.
Check the PGDB registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
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Common questions about McDermond Plumbing & Gasfitting Ltd
Is McDermond Plumbing & Gasfitting Ltd a legitimate business?
McDermond Plumbing & Gasfitting Ltd has 40 independent public reviews, rated 3.9 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about McDermond Plumbing & Gasfitting Ltd?
McDermond Plumbing & Gasfitting Ltd has 40 public reviews, averaging 3.9 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know McDermond Plumbing & Gasfitting Ltd's reviews are genuine?
McDermond Plumbing & Gasfitting Ltd's 40 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
How long has McDermond Plumbing & Gasfitting Ltd been trading?
McDermond Plumbing & Gasfitting Ltd has been reviewed on public sources since 2007.